Satisfied teams, better service quality
Service quality starts with your employees. Measure satisfaction, strengthen leadership and retain your teams, across locations and in real time.
Our experts advise you personally
and accompany the entire process
Over 100 companies across Germany, Austria and Switzerland trust Kultify
Employee satisfaction decides your service quality
High customer interaction, distributed teams and a shortage of skilled workers: in the service sector, employee satisfaction directly determines your business success.
Unsatisfied employees, unsatisfied customers
In services, your employees are the product. When engagement and motivation drop, your customers feel it immediately: in every conversation, every consultation, every service moment.
Attracting and retaining skilled workers
Service companies struggle with above-average turnover. Every departure costs knowledge, customer relationships and onboarding time.
Culture across locations and home office
Whether consulting office, client project or home office: your teams work in distributed settings. Building a consistent company culture is the central challenge.
Managers who rarely see their teams
In the service environment, managers often work physically separated from their teams. Without regular feedback, they lack a picture of how their employees are really doing.
How you strengthen your service teams
From pulse survey to 360° feedback: make employee satisfaction measurable and improve it in a targeted way.
Pulse surveys
Short, regular, close to the action: capture feedback in real time
Service companies change quickly. With pulse surveys you capture your teams' mood regularly and can react early, before problems escalate or good people leave.
- Monthly or quarterly short surveys
- Trend analyses across locations and departments
- Reminders to everyone invited
- Real-time results for HR and managers
Reminder sent
Support below the critical threshold
360° feedback
Make leadership quality visible, at every level
Your team leaders and project leads are the key to employee retention and service quality. With 360° feedback they receive well-founded responses from all perspectives and concrete development pointers.
- Feedback from supervisors, colleagues and team members
- Individual development reports for every manager
- Comparison with industry-specific benchmarks
- Integration into existing leadership development
Manager
4.4
Self
3.8
Colleagues
4.1
4.3
Team
Benchmarks
Put your results into industry context
You see at a glance where you stand compared to other service companies. Industry-specific benchmarks show you whether your values signal strength or a need for action.
- Comparison values from the services sector
- Segmentation by company size and region
- Strengths and areas for action at a glance
Employee satisfaction
Leadership quality
Recommendation
Work-life balance
Mit Kultify ist es uns gelungen, die Stärken unserer Arbeitgebermarke und die Handlungsfelder für unseren Change-Prozess transparent zu machen.
Eva Preu
ehem. Leitung Strategieentwicklung und Unternehmenskommunikation · BRZ Deutschland
Frequently asked questions about employee surveys in the services sector
Everything you need to know about employee surveys in service companies.
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Execution & participation
Data protection & anonymity
Analysis & implementation
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In 30 minutes we work out which survey formats fit your industry and how the process runs.
Over 100 companies rely on Kultify
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